Refund policy

Return and Refund Policy

We want you to feel confident when ordering from Glacier Lake Chews. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

Return eligibility

To be eligible for a return, the product must be unused, unchewed and in its original condition. Proof of purchase is required.

For pet health, hygiene and safety reasons, we cannot accept returns of antler chews that have been used, chewed or given to a dog.

Because antlers are naturally shed products, each chew will vary in size, shape, color, texture and appearance. These natural differences are expected and are not considered product defects. An unused product may still be returned within the applicable return period.

Requesting a return

Before returning an item, contact us at support@glacierlakechews.com with your order number and reason for the return.

If the return is approved, we will provide return instructions and the appropriate return address. Products returned without prior authorization may not be accepted.

Please do not send returns to an address shown elsewhere on the website unless instructed to do so by Glacier Lake Chews.

Return shipping

Customers are responsible for return-shipping costs when returning an unwanted item or selecting an unsuitable size. Original shipping charges are nonrefundable.

If we sent an incorrect product or the product arrived damaged, Glacier Lake Chews will provide instructions and cover reasonable return or replacement shipping costs.

We recommend using a trackable shipping service. Glacier Lake Chews cannot guarantee receipt of a return shipment sent without tracking.

Damaged or incorrect products

Please inspect your order when it arrives. If an item is damaged during shipping or you receive the wrong product, contact us within seven days of delivery at support@glacierlakechews.com.

Include your order number, a description of the issue and photographs when applicable so we can review the problem and make it right.

Refunds

We will notify you after the returned product has been received and inspected. If approved, the refund will be issued to the original payment method.

Please allow up to 10 business days after approval for your bank or credit-card provider to process the refund. If more than 15 business days have passed since your refund was approved, contact us at support@glacierlakechews.com.

Exchanges

The quickest way to receive a different product is to return the eligible item and place a new order after the return is approved.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will make a reasonable effort to accommodate the request, but we cannot guarantee cancellation after an order has entered processing or been fulfilled.

If the order has already shipped, the regular return requirements apply.

Items that cannot be returned

We cannot accept returns of:

• Used or chewed antler products
• Gift cards
• Products expressly marked final sale
• Products returned more than 30 days after delivery
• Products returned without proof of purchase

Questions

For questions about a return, refund or cancellation, contact us at support@glacierlakechews.com.